Business > Somebody Sucks

Somebody Sucks

Yesterday I sold some yarn over the internet. This morning I picked up the biggest plastic, bubble wrap envelope Canada Post sells (14" X 19") and managed to cram every one of the 15 balls in there. I added a little extra parcel tape to ensure it doesn't split it's seams and headed over to the closest post office, which is located in our local Fairway grocery store. The same redhead who had sold me the envelope was still behind the counter. I handed her my parcel and told her I wanted it to go "Small Packet". I had already checked on Canada Post's website that my parcel was within the size and weight requirements for Small Packet but when the redhead entered the numbers her computer said the parcel was too big for small packet and would have to go "Expedited Parcel" at a cost of $10.00 more than I had charged the lady who bought my yarn. I couldn't understand how I could have been so far off in my calculations so I went home, checked it again on Canada Post's website and came up with the same result as before. My parcel could go small packet for $17.50. I printed off Canada Post's size and weight requirements for small packet and the page that showed my parcel could go small packet and marched back to the little post office. I told the redhead, "Let's try this again." and asked her to tell me what measurements she was getting. The first measurement she took was width. She laid the measuring tape across the top of the parcel and ran it halfway down the sides. I was shocked. I said, "You can't run the tape down the sides like that." She even measured the quarter inch seams that stick out. We argued back and forth but she just didn't get it. If you are measuring a box's length, width and height you don't measure across the top and halfway down each side to get the width. At least, not unless you are going to make the height 0". I got miffed and said I'd just take it to the main post office but then she asked if I'd like to talk to her manager. I said I'd be delighted. When the manager arrived on scene he took my parcel into the back room to measure it. I told him to tell me what he came up with and his measurements were the same I had used at home however, their computer still said the parcel was too big. So I showed him his measurements were within required restrictions for small packet and he starts giving me some BS about "volumetric weight". The customer behind me whispered, "Take it to the other post office." Sounded like he'd had a few run ins with them himself. I finally gave up on them and went home. Once home I phoned the customer support number for Canada Post and complained. The nice lady looked into the matter and found I was correct. She said Canada Post doesn't even use volumetric weight when sending parcels to the US. I lodged my complaint and she gave me a reference # and told me to take my parcel to the main post office. At first she thought I had mailed it and was going to refund the $10.00. She said they will be contacting the Fairway branch to straighten things out. So, I know somebody sucks but who? Canada Post who gouges their customers with outrageous postage? The redhead who couldn't measure a ruler? or The manager who will be sad that he will never get to say "volumetric weight" again? Let's just say all three and be done with it.

posted on June 26, 2014 8:08 PM ()


I've heard rumours that postal outlets in stores will overcharge. I mostly use online shipping tools when mailing. The one through PayPal works great, and is a discounted rate. Do you have the Venture One card from Canada Post? It's free and gives you discounts - just pretend you are a business, which you are - they don't check.
comment by crazylife on June 29, 2014 8:28 PM ()
Venture One gives me a 5% discount on postage and a 5% discount on my $3.00 mailer. Oh, and I get a 0% discount on anything sent small packet or light packet. As most of my sales are to the US, I only get my postage discount when I send a parcel to my son in Nova Scotia.
reply by nittineedles on June 29, 2014 10:44 PM ()
Huh? $10.00 was too much but you said in a comment that you paid $17.50?
comment by jjoohhnn on June 29, 2014 6:35 PM ()
That was an extra $10.00 bringing the total shipping cost to $27.50 for a bag of $15.00 worth of yarn. I'm sure my customers think I'm the one who is gouging them.
reply by nittineedles on June 29, 2014 10:34 PM ()
It's satisfying to be right and get something done, but it's exhausting. Hope you rested up after that. I wouldn't even bother with the local place for any more packages.
comment by tealstar on June 29, 2014 1:13 PM ()
I, with great difficulty, controlled the urge to return to the Fairway post office and sing, "I was right and you were wrong. Neener, neener, neener."
reply by nittineedles on June 29, 2014 10:37 PM ()
When that kind of thing happens to me (and there have been plenty of opportunities since our flood), as glad as I am to be right, I tend to resent that I was even put into the position where I had to waste all that time proving it. One more gray hair.
comment by troutbend on June 28, 2014 10:57 AM ()
The high of being right sustained me for days. Yes, I was so upset I only knit a couple of rows that day but I WAS RIGHT! That doesn't happen to me very often....just ask DH.
reply by nittineedles on June 29, 2014 10:30 PM ()
Hope you had no further problems with that branch when you went back. I wonder why the first worker doesn't know how to measure parcels?
comment by drmaus on June 27, 2014 10:29 AM ()
I didn't take it back to that branch. I took it across town to our main post office. There they charge me $17.50 without me having to say a word. I love it when I'm right ('cause it happens so rarely).
reply by nittineedles on June 27, 2014 3:51 PM ()
Geebus!!! That is highly annoying, to say the least!
comment by kristilyn3 on June 27, 2014 6:07 AM ()
Annoyed is putting it mildly. I was livid! I just hope no one I knew saw me there.
reply by nittineedles on June 27, 2014 3:48 PM ()
As my grandmother used to say when something was outrageous, "Well, I never!'
comment by elderjane on June 27, 2014 5:29 AM ()
Neither have I.
reply by nittineedles on June 27, 2014 3:46 PM ()
GOOD --you stuck to won your guns and won out---good result
comment by kevinshere on June 27, 2014 2:07 AM ()
I'm not usually that sure of myself but I knew they were wrong.
reply by nittineedles on June 27, 2014 3:45 PM ()

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