Ok, so I went to Wal-mart to buy groceries for the month (except meat). I know the pros and cons of this behavior, but as the saying goes, sometimes ya gotta do what ya gotta do.
I was in the produce department and noticed that green bell peppers were $1.88. Too much! Peppers weren't on the list, but I buy them when the price is right. Then I noticed that red peppers were $1.68. That isn't cheap, but peppers for a change would be nice, so I picked four small(ish) ones that would make a meal for the two of us.
I didn't get to check the receipt on the way out, so when I got home I found that I had been charged for 4 @ $1.68 each for a total of $6.72 for 4 peppers. I had never seen peppers sold by the piece before, so I called customer service.
The (not so) nice customer service lady said right away that the pricing was correct. As soon as I began to object, she stated that "we've been dealing with this all week"! Huh? Than why hasn't somebody "fixed" it?
Nice of her to confirm that it wasn't just me who took exception to this pricing policy. Then she told me that "you really need to read the signs"! which implied to me that Wal-mart will screw me if I give them the opportunity.
She put somebody else on the line--turned out to be Randy, an assistant manager--and without hesitation he told me to bring my receipt in and I'd get a refund!
I was speechless! "Don't you need to write something down"? I asked.
"Why is that sir?"
So, I thanked him and I'll bring my receipt in next week, but that still leaves a major issue. This isn't the first time I received (or at least expect to) receive compensation by complaining! But what of the more timid folks (like Donna, but don't tell her I said so) who don't pick up the phone and bitch?
The corporate attitude seems (in some cases) to be, "We'll screw you if you let us".
Well, I for one won't let them if I can help it. And I'll help other people avoid getting screwed when I can.
On a more pleasant note: By next week the temperature is supposed to break freezing on most days. I can wash the truck when I please. This, to me, is the beginning of spring! The worst is over, even tho the 4 inches of liquid contained in the snow-pak has to go somewhere. Hopefully it will melt slowly!
Oh, and one other thing... If it's warmer than 40 where you are, do me a kindness and don't mention it!