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News & Issues > Reclaiming Us Jobs
 

Reclaiming Us Jobs

A friend sent me the following, and I think it is informative and will make a difference, if we all do what is suggested.

The goal here is to restore jobs back here at home- not to be abrupt or rude to a foreign phone rep. 800-ASK-4-USAl

The gas company serving this area brought their call center back to Phoenix from India last year after numerous customer complaints. What a difference now when you call them. It created 300 jobs. I know this works because they were so bad that when India answered I wouldn't even deal with them. I'd simply ask to be transferred to a
supervisor in the U.S. and they would comply.
Now that I know it is the LAW - I will do it for
sure.

Any time you call an 800 number (for a credit card, banking, Verizon, health and other insurance, or for
computer help, etc.) and you find that you're talking to a foreign customer service representative (perhaps in India, Philippines, etc.), please consider doing the following:

After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please, very politely ask to be transferred to a customer service representative in the United States of America.

The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA."

YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA. That's the rule and it is the LAW.

It takes less than one minute to have your call re-directed to the USA. Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort
Lauderdale.

Imagine what would happen if every US citizen insisted on
talking to only US phone reps from this day on.

Imagine how that would ultimately impact the number of US jobs that would need to be created ASAP.

If I tell 10 people to consider this and you tell 10 people to consider doing this - it becomes an exercise in viral
marketing 101.

***
I plan to do this.

xx, Teal

posted on Jan 12, 2014 6:05 AM ()

Comments:

comment by marta on Jan 12, 2014 11:40 AM ()
Okay, I hearby order all of you to stop being so taken in. Please check the truth of this. Just because someone says it's the law means nothing whatsoever. It usually means someone told THEM it's the law.

See, I would immediately question why our business-friendly government, which allowed companies to outsource jobs in the first place, would make a law forcing them to in-source them again. The atmosphere of Washington hasn't improved to that extent yet.
comment by drmaus on Jan 12, 2014 10:13 AM ()
I'm really sorry I sounded so rude. But you see, I'm not concerned about this foreign outsourcing of phone jobs. (I figure the government's going to either help this country get jobs directly, or it won't.) I reacted to the fact that nobody bothers questioning information they get on the internet; we still are in acceptance mode. I remember too many instances of nonsense told about different political issues thru internet legend, just this way. The internet is the latest and biggest tool of disinformation, but it could be the opposite. I have very strong feelings of it being becoming either a final battlefield, or a tool we daily use to oppress ourselves. I hate the idea of it becoming a place for chain mail, for mob rumor and internet legend where we can't distinguish what's true.
reply by drmaus on Jan 13, 2014 9:26 AM ()
I had been hearing of efforts to redress the overseas communications that has been so annoying users. However, it doesn't matter if it is the law or not -- if, on your request, they switch you to a U.S.-based person, isn't that what you want? Who cares if it is on the books if they do it.
reply by tealstar on Jan 13, 2014 8:55 AM ()
One has to wonder why this country is in the position that it is in, everything is "farmed out" in the interest of the bottom line. You have to wonder whether these companies are interested in helping or hurting us.
comment by redwolftimes on Jan 12, 2014 9:46 AM ()
This is an excellent stance to take and we should all do it. I am so put
out with famous designers who have their products made in third world
countries. They are so pricey that they could afford to have them made
here.
comment by elderjane on Jan 12, 2014 7:37 AM ()
comment by jondude on Jan 12, 2014 6:40 AM ()

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