I was out and about the other day, had to mail a package to my sister (one of my faithful AVON customers). As I was waited on I seemed to feel that the person who was assisting me just didn't have their heart into what they were doing. Now I have worked in many jobs that had to do with working with a diversified segment of the public, and I realize that you can have an "off" day every once in a while. But this transcended that level, I was being treated as if I was more of an inconvenience to this person then anything else. So after I was thinking how the art of customer service has somewhat fallen by the wayside, and to me that is saddening. It use to be getting great customer service was the "norm", it was used as an advertising tool for just about every business you could think of. One ad/ commercial that is vivid in my mind was for Texaco, men dressed all in white. As soon as your vehicle pulled up to the pumps and these men would all come out and take care of all your vehicle needs, gas, oil, and air. I'm sure that was a somewhat exaggerated use of advertising, but it made the point of telling the consumer just how far they would go
for their business. Today in this society with financial times being what they are one would think the competition for customers attention would be fierce, but from what I have seen the opposite is occurring. I think today's worker feels that they are in jobs where their needs are not addressed, where a paycheck is not a large enough motivational tool to do your job properly. I know in my own case my father taught his children that no matter what you are paid the level of work should always be to the highest standard. I don't think that kind of lesson is being taught in the home these days, thus I believe a generation of individuals are entering the workforce without a clue of proper work ethic. Also I believe management must shoulder some of the blame for this attitude, for it's easy to preach values when your making a higher level of pay/benefits then the people which you are over. I know some of these people in management started at the bottom of the ladder, but that was a different time and generation. In conclusion I think I should be able to expect more then.."yo, you want fries with that"??