Your computer screen is plastered with warnings that purport to be from microsoft. It is frozen. I turned my computer off and it was turned back on with the warning still in place. I ignored the number you were supposed to call, turned the computer off and unplugged it for a short while. My computer is working fine now.
I got sucked into this fake message once by those crafty little Asians....this is an assumption due to their accent and don't want it to happen to anyone else. AARP says turn the computer off immediately but that didn't work this time. It had to be unplugged for about ten minutes.
I loathe scammers. I wish they would learn to work for a living just like we all have to do.