Laura

Profile

Username:
troutbend
Name:
Laura
Location:
Estes Park, CO
Birthday:
08/01
Status:
Married
Job / Career:
Hotel - Hospitality

Stats

Post Reads:
483,042
Posts:
1942
Photos:
15
Last Online:
> 30 days ago
View All »

My Friends

10 days ago
> 30 days ago
> 30 days ago
> 30 days ago
> 30 days ago
> 30 days ago
> 30 days ago
> 30 days ago

Subscribe

This Oughta Be Good

News & Issues > And a Cheery Good Morning to You!
 

And a Cheery Good Morning to You!

I don't intend to start a political party debate. This illustrates how politicians on either side can come up with interesting situations when perhaps the time could be better spent. To be clear, I don't agree with the forced cheery greeting idea, either.

"Proposed bill would ban cheery SC greeting mandate

COLUMBIA, S.C. (AP) -- Two South Carolina legislators say state employees shouldn't have to answer the phone with Gov. Nikki Haley's mandated cheery greeting unless it's truly a great day in South Carolina.

Democratic state Reps. John Richard King and Wendell Gilliard have filed legislation saying no state agency can force its employees to answer the phone with, "It's a great day in South Carolina," as long as state unemployment is 5 percent or higher. Their bill also would prohibit requiring the greeting as long as all South Carolinians don't have health insurance.

At a September meeting, Haley ordered her Cabinet agencies to embrace the greeting, saying it could help change the mood of state government. A Haley spokesman says the Republican governor stands by the greeting."


If I was a state employee who received that memo about mandatory use of the cheery greeting, I'd be crankier than ever.

If you are a taxpayer calling about that erroneous delinquent state tax notice you received, or are worried about unemployment benefits, this kind of greeting is not going to enhance your day.

I wonder if all the recorded greetings also have to start out with the cheery greeting, or only when it's a live employee picking up the phone.

And what happens when there is a big fiery Amtrak crash in that state and a bunch of people die? That would probably be considered a bad day in South Carolina, so are they going to change their greeting?

This reminds me of that time the city of Flint, Michigan decided having its colors 'done' and putting up banners on the street lights in those colors would turn the sagging economy around.


posted on Dec 28, 2011 10:50 AM ()

Comments:

This reminds me of when the high school tried to make the teachers behave in a certain manner -- I forget the way it was worded, but they were supposed to look upbeat, or glad to be there or something. Because there were layoffs looming, I heard some of them went around goddamn smiling and swinging their arms.
comment by drmaus on Dec 30, 2011 10:29 PM ()
What a funny image that conjures up! I told Mr. YouKnow about this, and his shoulders sagged just thinking about being one of those employees.
reply by troutbend on Jan 6, 2012 4:36 PM ()
I have been a receptionist for years, and I thought most greetings were pretty ridiculous.. although I guess it was assumed that you answer the phone in a cheerful manner? I guess that's what makes me say I Am not sure how I feel about this...
comment by kristilyn3 on Dec 30, 2011 6:43 AM ()
When the good receptionist quit at the last company I worked for, someone thought they could save money by putting miscellaneous employees out there on a rotation basis. I dodged it, and good thing, because I would be horrible at it.
reply by troutbend on Jan 6, 2012 4:34 PM ()
This seems a huge waste of the taxpayers' money to be debating about how to answer the phone. I think people like to hear someone upbeat and positive, even if they are cranky.
comment by redimpala on Dec 29, 2011 11:06 AM ()
Yes, what a waste. Like arguing about how to arrange the deck chairs on the Titanic.
reply by troutbend on Dec 29, 2011 5:39 PM ()
comment by solitaire on Dec 29, 2011 5:48 AM ()
There is a general lack of civility and I for one hate that. My first
job was with Southwestern Bell. People who should care don't seem to.
comment by elderjane on Dec 29, 2011 4:47 AM ()
I wonder how mad it makes customer assistance operators if we call them all "Peggy."
reply by troutbend on Dec 29, 2011 5:39 PM ()
Nothing wrong with a little happy courtesy — "Hello, it's a great day in Northwest Ohio! How may I help you?" Why legislators would waste the South Carolina citizen's time objecting to this bit of cheer is beyond me. Yeesh. Perhaps the lawmakers would prefer, "Hello, you've reached South Carolina. Press 1 is it's a good day. Press 2 if you feel like crap. Press 3 if you think we could care less."
comment by marta on Dec 28, 2011 7:12 PM ()
I think I'd prefer something like: 'Department of _______, how can I help you?' Remember Lily Tomlin's Ernestine character?
reply by troutbend on Dec 29, 2011 5:41 PM ()
I get really p**sed when someone answers my phone call and sounds like they just won the Lotto. LOL
comment by jondude on Dec 28, 2011 3:16 PM ()
Only the good news agencies should be answering the phone like they just won the lottery - and 'good news government agency' is an oxymoron, except the one that calls us up out of the blue and says: 'Congratulations! You've won the lottery.' and I don't know which one that is.
reply by troutbend on Dec 29, 2011 5:44 PM ()
Cheery good morning???? Nothing about morning is cheery--especially people who get up before Noon!!!
comment by greatmartin on Dec 28, 2011 1:19 PM ()
As with Marta's idea - "press 1 if you want to talk to a cheery person, press 2 if you want to talk to just anyone."
reply by troutbend on Dec 29, 2011 5:49 PM ()
A long time ago, when I worked in Repair for Ma Bell, we were trained to always say Please and Thank You and I am sorry you are having that problem. Now there seems to be a general lack of civility. People don't say Please or Thank you so much. And they certainly don't say I am sorry you are having that problem They don't care, it isn't their problem, so why say they are sorry when they aren't. Grrrr. Now I am no longer cheery; I am grumpy.
comment by boots586 on Dec 28, 2011 12:50 PM ()
Lately the service companies seem to have decided it's the stockholders who are always right rather than the customers, so there is a lots of 'I'm sorry I can't help you' instead of 'Yes, I can solve your problem.'
reply by troutbend on Dec 29, 2011 5:59 PM ()
That is strange. I am not sure how I feel about it...
comment by kristilyn3 on Dec 28, 2011 12:49 PM ()
Think about working at a job and you get a memo telling you have to say something inane every time you answer the phone, whether you believe in it or not. Just one more bad idea from management that hopefully will die of its own ridiculous-ness.
reply by troutbend on Dec 29, 2011 5:46 PM ()
Good cheery afternoon here in Epsom,NH.
Well we all can be cheery as for me I am always cheery.That what keep me going.
This we do not have any problem,Just a quiet village.
I
comment by fredo on Dec 28, 2011 11:23 AM ()
It reminds me of the Disney movie: Song of the South and the Zippety-Doo-Dah song.
reply by troutbend on Dec 28, 2011 12:45 PM ()

Comment on this article   


1,942 articles found   [ Previous Article ]  [ Next Article ]  [ First ]  [ Last ]