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Life & Events > Ups or Utterly Poor Service
 

Ups or Utterly Poor Service

I ordered two Periodic Table of The Elements charts from a scientific supply company. The long cardboard mailing tubes arrived via UPS with a lot of slapdash taping on each end. I opened up one tube and examined the chart and wondered where on earth I was gonna display it because it was bigger than I expected--like classroom sized.
It was printed on glossy paper. I had asked the saleswoman if they were laminated and she said yes, but it wasn't. It was printed on glossy paper, and that ain't lamination.

Anyway, I opened up the second tube that looked chewed up on one end, and the tube was empty. So I called the company and said it seems somewhere along the way someone had opened the tube and stolen my Periodic Table and retaped the end of the tube. So she sent another chart via UPS.

A week later the replacement arrived. The end of this cardboard mailing tube looked as if someone had ripped off about six inches or more from one end and tape was hodge podged over the end, with the chart sticking out. The chart was rolled tight with a rubber band around it. Someone had torn open the tube, taken out the chart, decided they didn't want it, rolled it up, rubber banded it and stuck it back in and taped it up.
The company said they don't put rubber bands around charts etc. so it happened in UPS land.

I called UPS and told them someone had tampered with my mail.
It irritates me for someone to do that and I'm sure it's against the law, but when I called the UPS terminal in Hattiesburg, an employee took a "report" and didn't ask for a tracking number or any details and I haven't heard from them since. In other words they don't give a toot about what happens to your mail while it's in their hands. That's the impression UPS has left me with and I'm sorry about that.

susil

posted on Nov 16, 2010 5:49 AM ()

Comments:

Did you want the periodic table after watching Breaking Bad? Watching the title credits where they cleverly incorporate the chemical symbols was like a trivia quiz, and I didn't know them all. I think it's really something how the table of the elements has developed over the decades - there were blanks that have gotten filled in. There's a story behind each square on that table.
comment by troutbend on Dec 4, 2010 9:46 AM ()
We get dozens of packages from UPS every day at work and rarely have a problem with retaped or damaged cartons, however, I do think they rummage through residential mail for whatever reason. Expect more screws ups (no pun intended); I hears UPS is hiring 50,000 temporary workers for the upcoming holiday season.
comment by gapeach on Nov 16, 2010 7:15 PM ()
Hi peach; I'll make sure I don't order anything that has to shipped with 50,000 temps on the job!
PS It's against federal law for anyone to tamper with mail in the US postal service system--but what about UPS? They must not have any rules against it.
reply by susil on Nov 17, 2010 9:09 AM ()
I resent UPS just leaving packages on your door step without even ringing
the door bell.
comment by elderjane on Nov 16, 2010 12:09 PM ()
There you go, jeri! I found the first two mailing tubes the UPS man had left, propped up on the windshield of my car! The doorbell was three feet away. I wish they'd ring the bell.
reply by susil on Nov 17, 2010 9:12 AM ()
I depend on UPS and FedEx and I've never had a problem. I think I agree with Teal that it's related to your local regional distribution center, which may have some serious mismanagement, perhaps even some illegal activity going on. Sue, I'd complain to a UPS contact above your regional contact, in writing. UPS may also have a national customer service contact and I'd contact them, too. Take pictures of the damaged parcels for evidence.
comment by marta on Nov 16, 2010 10:16 AM ()
Hi marta; I called the distribution manager yesterday to ask if they had done any follow up on the tampered mail. The answer? No. He said the employees who work here talked about it, and that was it. He was like, what do you expect me to do? I said, go up the chain of command and see where this problem is originating. Duh. You're right, I've to go over their heads. I'll start by calling the 1-800 number first. Thanks for the impetus.
reply by susil on Nov 17, 2010 9:18 AM ()
I don't have any trouble with UPS in this area. I think it's a local thing. In NYC, I didn't have any tampering with packages, but what I did have was a lazy UPS driver who didn't want to waste time getting to your floor on a slow elevator so he would ring the bell and put a "not home" slip in your mail box and take off. By the time you got downstairs, he was gone gone gone. Next time you need something shipped, tell the vendor, in this case the scientific supply company, not to use UPS. If they resist, tell them no sale (if at all possible). You might also write to UPS. I would but I like doing that stuff.
comment by tealstar on Nov 16, 2010 9:02 AM ()
Hi teal; When I called the distribution manager yesterday to see if he'd done any follow up and he said no, I said next time I order anything I'll request Fed Ex or regular US mail, and tell the sender why I don't like UPS. That did seem to bother him. I also told him I blogged about the tampered UPS deliveries, and he wasn't happy about that either. But they've got to clean up their act.
reply by susil on Nov 17, 2010 9:22 AM ()
This begs the question: why on earth do you want or need a Periodic Table chart? I had one staring me in the face for 33 years while teaching science. Nevermore (sayeth the raven). Nonetheless, sorry about your bad experience. My son is supposed to to temp work with UPS this holiday season. Hmmm.
comment by solitaire on Nov 16, 2010 7:01 AM ()
Oh goodie, sol; your son will be an insider of this operation--ask him to be aware to see if he notices anything like mail tampering.
PS I love the periodic table and am enjoying learning--if seems like it would be a lot of fun to teach it to children. Like Pb, doesn't stand for peanut butter--it stands for lead! The next kid that comes to my house is gonna learn at least one symbol.
reply by susil on Nov 17, 2010 9:30 AM ()
Susil wants knowledge, sweet thing. I wouldn't mind having one myself. You been there, done that. We haven't.
reply by tealstar on Nov 16, 2010 9:04 AM ()
I can't help but wonder what someone would think was in a package that size and shape...what would be worth stealing?
comment by juliansmom on Nov 16, 2010 6:46 AM ()
Hi mom; I am flummoxed by what anyone would possibly think would be of value in a cardboard mailing tube!
reply by susil on Nov 17, 2010 9:34 AM ()
Just perhaps artwork that can be sold? I am assuming that where it happens, meaning parts of the country, that more than tubes get tampered with.
reply by tealstar on Nov 16, 2010 9:05 AM ()
I prefer FedEx for shipping but sometimes I have to use Brown. I am sorry you had this experience. It is one more example of the depraved state of US morality.
comment by jondude on Nov 16, 2010 6:34 AM ()
Hi jon; I realize 99% of the UPS people are probably good people, hard workers, but it only takes a few bad apples to mangle their reputation.
reply by susil on Nov 17, 2010 9:37 AM ()
When we opened a box containing an adjustable computer stand, we didn't find anything missing, but there was something added. It looked like a large floppy drive (I asked a computer guy afterwords, and it was a server). Anyway, packages had been damaged, including ours, and the contents were put back--some in the wrong package. I called the stand company and they said they don't sell anything like computer hardware, so I called UPS. They didn't want the thing back. They had no idea who the computer server belonged to and said insurance would handle it for the recipient.
comment by jjoohhnn on Nov 16, 2010 6:10 AM ()
I don't believe the damage was intentional. The packages were handled roughly and broke open. Whoever taped them did a poor job of it.
reply by jjoohhnn on Nov 17, 2010 6:51 PM ()
Hi jj; Good grief, somebody wonders what happened to their server!
well as I said to peach, it's a federal offense to tamper with the US postal service mail, but it seems UPS has no authority to answer to when packages in their hands are tampered with, so they can play fast and loose with their mail. Just an assumption.
reply by susil on Nov 17, 2010 9:43 AM ()
hey jjoo, sounds like they opened more than one package at the same time and in repacking, got things mixed up.
reply by tealstar on Nov 16, 2010 9:06 AM ()

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