1. Never order from an Amazon seller without checking their ratings AND profile. (I normally do this, but...)
2. Remember about Amazon customer service chat and the phrase â€œA-Z Guarantee Claim.â€ This covers problems with third-party sellers. (You can't get a normal refund if the seller has disappeared from Amazon.)
3. Donâ€™t have Amazon orders shipped to your house if you can avoid it at all. Have them sent to an Amazon Hub or Locker, for security. I think most Amazon scammers wonâ€™t allow their listings to be sent to those.
I ignored these rules recently with a minor purchase, but now Iâ€™m finally getting a refund. The post office told me it was one of those scams, one of which is the Lawnmower Scam? or something, in which a seller doesnâ€™t send the package you ordered, but sends a little thing under that tracking number, like a pack of gum. I didnâ€™t happen to receive anything at the time I was supposed to, but apparently this is how it usually happens. I was waiting for a heavy box of 10 bottles of liquid soap. What was sent under the tracking number, when I inquired at the post office, weighed 13 oz. or less â€” since it said on their screen it was a 1st-class item, and 1st class only goes up to things weighing 13 ounces or less.
So definitely something else was substituted. And then maybe a neighbor got it, or it got lost.
I looked back at the sellerâ€™s profile and found all the trouble signs I should have seen before. Whoops. And heâ€™s left the Amazon store, so he couldnâ€™t be contacted.