I don't know how to use Google's various sign-on sites. I have an account, but don't know what it is for. When I am on another site and it offers to send a photo by E mail, it comes up with a Google E mail and I don't use one.
I don't know why now, but I recently updated my Google password. That was tedious and the phone no. I had given them was my cell phone and they verified by sending me a text message. Then they wanted a second E mail. I haven't used my G mail ever and it may have timed out. In any case, they did NOT want an e mail alternate that was from Google. And they wouldn't let me save the page because I couldn't provide one and I don't have one.
Finally I just clicked out.
They have help sections that have pre-selected problems they address. None of them addressed my problem. It is impossible to tell Google anything they aren't programmed for. What a nightmare.