Laura

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troutbend
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Laura
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Estes Park, CO
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Hotel - Hospitality

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This Oughta Be Good

Life & Events > Postmaster Fife
 

Postmaster Fife

We have a very small post office here. If this was England, the town where it is might be called a hamlet because it's so small. I was looking the difference between a hamlet and a village, and one of them was that the hamlet doesn't have a church. Come to think of it, there IS a chapel there, so maybe it really is a village, but it doesn't have any kind of a municipal government.

Anyhow, it's small and the post office serves a lot of people who don't live right there. For example, I drive five miles one way to pick up my mail because there is no delivery to my street address.

The postmaster is a 40-something ex-Marine who is the Barney Fife of the postal service. There have been a lot of complaints about his officious attitude. One memorable time he gave me a five minute lecture about people obtaining the free express mail boxes to use for wrapping Christmas presents: "I could come in your house and arrest you for improper use of those boxes." The stupid thing is I am not the one who did that, nor did the thought of it ever cross my mind until Express Mail Lecture 101 from Postmaster Fife.

Recently, someone mailed me a package with the wrong post office box number. They weren't sure of the number, so just picked one out of the blue and figured being that it's a small post office, no problem, the post office people will figure it out. Oh, my goodness, what a lecture that brought.

I didn't mention the thinking on this to Barney Fife - didn't get a chance - he went into a big spiel about how he may have only 300 mail boxes to keep track of, but if this was a big city like Denver where they have 5000 boxes to service, people wouldn't expect THEM to handle such a challenge. Funny thing, I am sure that Denver would figure it out, not say a word, and be proud of themselves. After all, how do all those letters find their way to Santa Claus? And what's all that hoopla about the Dead Letter Office?

So, the next week, my cousin in South Dakota mailed me a box of iris rhizomes from his garden. He didn't try to guess my mail box number or even my house number on the street address, he just wrote the road name. Naturally, Barney Fife had to make a big deal out of it, but he didn't bring up the 300 versus 5000 argument again, so at least there's that.

Today. Sigh. Another cousin (yes, I DO have a lot of cousins) sent me some more iris rhizomes, this time from southern Illinois. I knew they were due in today, but wasn't ready for the latest crisis. He plunks this box on the counter and starts in. "What do you see wrong with this package? Do you see that it once contained wine, an alcoholic beverage? Do you not know that it is illegal to mail alcohol, bleach or other similar liquids?"

After a couple more minutes of ranting, I said "You're welcome to call the postmaster in Illinois and tell him all this."

I mean really, how can this be my fault?

And he said, "Obviously a postal clerk who should have a postal inspector standing right there was responsible for this. You can see where they tried to cross off the word 'wine' so they knew they were doing wrong. They should never have let the customer get away with this."

You can see why I'm afraid to pick up my mail.

image

posted on July 18, 2013 8:52 PM ()

Comments:

Well, the post office and I are on thin terms at the moment, after they lost a precious Priority Mail package sent by my brother, an original memorial of my dear late sister-in-law. I raised holy jumped up hell, let me tell you, and faced such incompetence in my local branch that I reported it to the U.S. Postal Inspector.

Since I don't drive, I'm imagining the task of pedaling my bike 10 miles to get my mail. I might get there once a month.... I can see myself getting an earful from Mr. Fife about an overloaded box or something. E-mail, Fed-Ex and UPS look better and better.
comment by marta on July 20, 2013 6:07 PM ()
Next time, send Mr Troutbend.
comment by nittineedles on July 20, 2013 12:46 AM ()
One time I had an electric bill to mail and a water bill to deposit in the drop box at village hall. I went to the post office and thought I mailed the electric bill. Surprise! When I got to village hall, I had the electric bill and the water bill was gone. It was in an envelope that had Water written on the front, nothing else. I knew what I had done, figured that that bill was long gone, and wrote a new check for the water. A week later, I got my water bill and check in a big envelope in my mail box. The post office people opened the envelope and used my address to find me. We have 43000 residents. Great service!
comment by boots586 on July 19, 2013 1:35 PM ()
They should all be that way - no matter how *small* the post office. I'm sure Postmaster Fife here would not be so helpful.
reply by troutbend on July 19, 2013 4:16 PM ()
yes,guess you have to be nice as Martin says,they are getting reading for some closure of post office.I hope that we do not get hit with this one.
comment by fredo on July 19, 2013 1:13 PM ()
Letting some fool verbally abuse me is not going to keep a bureaucrat in Washington from closing our post office.
reply by troutbend on July 19, 2013 4:17 PM ()
He sounds like a nightmare personified. How doesn't he comprehend that
he is to provide service.
comment by elderjane on July 19, 2013 12:55 PM ()
He thinks his God-given mission in life is to educate the ignorant postal customers as to the policies and procedures of his organization. Sometimes we get lucky and he takes an assignment at another location for several months. But like a bad penny, he always comes back.
reply by troutbend on July 19, 2013 4:19 PM ()
Another good reason why the USPS is a dinosaur who's time to die has passed. Customer service is non-existent. The workers behind the counters remind me of the barmaids in East Berlin right after the wall fell. They had always been communists and never ever felt like being treated as "servers." Once they had to work for a living and tips, they became spiteful of their customers. Soon they were fired and replaced with West Berlin youths willing to do the service work.
comment by jondude on July 19, 2013 9:46 AM ()
That's a good point - look at how many of our other utilities have been privatized - electric and trash pickup to name a couple. It's not the end of the world, but they raise the rates all the time so their guaranteed profit goals can be met. Heck, the post office raises their rates all the time, so it'd be nothing new.
reply by troutbend on July 19, 2013 4:14 PM ()
1) Ask Kevin--he'll tell you whether it is a village or a hamlet
2) Be nice to Fife--that post office could be closed soon!
comment by greatmartin on July 19, 2013 7:10 AM ()
They seem to have weathered that crisis, and for all the grumbling and fire drills, I think the govt ended up not closing post offices like they said they would. Instead, they rearranged some of the personnel policies and irritated Postmaster Fife even more than he was, so now he takes it out on the customers.
reply by troutbend on July 19, 2013 7:16 AM ()
He sounds like he needs to rant to feel important. What a downer. And, of course, no way you can reason with him -- he sounds rigid. You could take the opposite reaction, smile and agree with him. He obviously needs the attention.
comment by tealstar on July 19, 2013 5:25 AM ()
That's what I do - smile and agree with him - but I'm not going to stand there and let him act like it's my fault someone mailed me a box that used to have wine in it.
reply by troutbend on July 19, 2013 7:10 AM ()
My God, you already have people there who walk in and take showers at other people's houses, now a postman who wants to come in, look at your cardboard boxes, and arrest you. Is there a toxic plume causing insanity there.
comment by drmaus on July 19, 2013 1:47 AM ()
Why yes, now that you mention it, lots of interesting stories around here. That reminds me, I keep seeing that the sheriffs are being called out to a certain address at least once a week so I need to call someone who lives in that area and find out what the story is on that. I hope it's not her house they're going to.
reply by troutbend on July 19, 2013 7:13 AM ()
He sure sounds fun you should bring a cell phone and start playing a game next time he starts in
comment by kristilyn3 on July 19, 2013 1:01 AM ()
Fortunately, I only go there about once a week.
reply by troutbend on July 19, 2013 7:11 AM ()

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