Laura

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troutbend
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Laura
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Estes Park, CO
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Hotel - Hospitality

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This Oughta Be Good

Computing & Technology > Big Sigh of Relief
 

Big Sigh of Relief

Ever since I got back to Colorado from Las Vegas with my Dish Network box I have been without TV reception. I tried everything - all their diagnostic tests, moving cables around, swapping out the boxes with the house next door - nothing worked, so I finally had to arrange for a technician to come.

The charge is $95 unless we sign up for their monthly $6 service plan. The help desk guy said to sign up for it, then cancel it. There is a $25 early cancellation charge, but that is still cheaper than the $95.

The big worry was that the cable from the satellite to this house had gone bad because it is buried under the driveway between the two houses, and the lay of the land at my house is not conducive to satellite dish placement. I literally sat with my fingers crossed while he performed the various tests.

Turns out the problem was that our satellite dish, which is at least 20 years old, was not compatible with the new DVR box we got last August. It had sort of worked through November, but not like it should have. I decided since I was going to take it to Las Vegas and would have a free service call to install a satellite dish at that house, I'd just wait to get it straightened out there.

It hadn't worked right here because we were missing a part on the new box - the part on the dish didn't enter into it - so once we got that part, all was well in Las Vegas for the winter. But that new part made the box incompatible with the old dish hardware once I got it back to Colorado. The part he replaced today was the thing that gathers the signal off the dish itself and transfers it to the cables that come into the house, he had to climb up on a ladder to do it.

Now, mind you, all this doesn't explain why the old style box from next door wouldn't work over here. I decided it is one of those things where it doesn't pay to over think it: if it works now, don't question why.

As a bonus, I found out all about the technician's life, clear back to his grandparents coming from Poland and going through Ellis Island to settle in Kansas City, his two previous marriages, his daughter, his autistic stepson whom he no longer sees but misses because the second wife who ran off with the no-neck Harley rider has custody of him after he forgave for two previous cheating incidents. And a few years ago, his brother and stepbrother showed up at his house in Kansas City and kidnapped him here to Colorado so he could be set up with a girl he knew in high school, and now he's married to her. He told me his entire work history and how much he loves his job. Servicing satellite TV is recession-proof, and he always has plenty to do. He doesn't drive a Dish Network van, so I wonder if he is some kind of independent contractor. The kidnapping sounded like an intervention, and I could see where he could have needed it, but now he's okay.


posted on Apr 9, 2012 1:22 PM ()

Comments:

I am just glad you are back on track with tv to watch while you knit.
comment by elderjane on Apr 10, 2012 2:52 PM ()
I felt so out of touch.
reply by troutbend on Apr 10, 2012 6:46 PM ()
It amazes me all these charges from company's for SERVICE. It's annoying. And at least ya saved some money I guess. And made a new friend.
comment by kristilyn3 on Apr 10, 2012 10:25 AM ()
I'm glad there was a part to be replaced because it would have been so irritating to pay for them to show up and have it turn out to be a loose cable or something was unplugged.
reply by troutbend on Apr 10, 2012 2:58 PM ()
It is so irritating when the new components make the old link-ups dysfunctional, and they don't warn you ahead of time. Of course, it's like some kind of plot to get you to upgrade everything. But I'm glad it's fixed. You need TV reception for weather and fire warnings, etc. Today I went round and round with my DSL provider about upgrading to a fiber-optic speedier set-up. We couldn't reach an agreement, yet. More phone calls tomorrow. Perhaps my counter-offer will be accepted. The "deals" and "bundles" are so convoluted, and the installation fees are crazy, even though the basic rate seems like a deal. All because I don't want TV service, just internet. We'll see....
comment by marta on Apr 9, 2012 8:00 PM ()
I think I know what you are going through: I ran into that bundle problem with my phone service because I didn't want to pay extra for unlimited nationwide long distance bundled with my landline and Internet. I asked for the cheaper long distance plan, and they shut off all my other services, so I had to spend days arguing with them about it.
reply by troutbend on Apr 10, 2012 3:03 PM ()
I would hate to miss any of my regular shows but if I had to do without I'm sure I'd survive.
comment by nittineedles on Apr 9, 2012 7:46 PM ()
Some of my favorites are available on the Internet, but it's not the same as watching it on a TV set. I'm watching a tutorial on short rows right now.
reply by troutbend on Apr 10, 2012 6:45 PM ()
Do you remember life before TV or are you too young??? We had radio which was very effective!!!
comment by greatmartin on Apr 9, 2012 6:41 PM ()
Hate to say it but wouldn't be the worse thing that ever happened to live without TV
comment by greatmartin on Apr 9, 2012 5:53 PM ()
You're wrong: if there is a forest fire in the area we need to have TV in order to keep up with weather and fire progress reports. The Internet is okay, but should we lose our phone connection due to the fire, the satellite TV would help keep us informed.
reply by troutbend on Apr 9, 2012 6:04 PM ()
Wow! They charge even if the problem is with their equipment? I'd be changing companies if I had to pay for service. I had a major disagreement with Vonage when Donna had that before she moved in here, and we dumped it as soon as we got our money back for a router.
comment by jjoohhnn on Apr 9, 2012 3:08 PM ()
Yes, I'm not sure how they get away with charging for maintaining their own equipment. We don't have a lot of vendor choices in this area.
reply by troutbend on Apr 9, 2012 6:05 PM ()

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