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Sears Roebuck used to be a reputable business; a trusted, reliable, consumer friendly place to shop. The first freezer, refrigerator, and washing machine my parents ever owned came from Sears, so I grew up thinking washers, dryers, and other large appliances had to be Kenmore. That's the only brand I've ever bought. But I'm through with Sears. Through, Sears, you hear me??
Disenchantment began years ago when I bought a set of tires from Sears, and the interest rate was 20%. The last things I ever bought from Sears was a Kenmore washer and a dryer nine years ago. Then day before yesterday I put some clothes in the washer and it wouldn't stop filling up. I heard the water running and running and caught it before water spilled on the floor, and unplugged it.
Looking in the Hattiesburg phone book for "Sears, repair" guess what? Every Sears department had an 800 or 888 prefix, which when dialed connected me to automated voice which brooked no dissent. The voice stated 'State your problem in 4 words." When I said "washer won't stop filling with water" the voice started me back over to "Press 1 for English." After three calls, condensed my complaint down to four words and the voice said a repairman would be at my house in six days, and a basic $65.00 charge applied.
Among all the phoning I accomplished one thing-- finally a guy in India gave me a local number with our area code of 601. (I was hot under the collar by then. PO'd royally. WHY DID THE SEARS STORE HAVE NOT ONE LOCAL NUMBER?) I called that number and complained. The employee said "oh well." I'm breaking up a lifelong relationship, Sears. We're finished.
Later I went to town and someone recommended a local repairman. Mr. "M" came and reattached a plastic tube to the water level knob under the panel and fixed that, cost $65.00. I put a load of clothes in, and the tub wouldn't spin. Dammit, Mr. M had messed something up. Phoned him, he came right back and fixed some wires he had torn loose lifting the panel. He wanted me to pay him again. We had a discussion and I said NO. I already have a reputation as a curmudgeon, but so what.
The whole thing has been an aggravation, but right now the washer is working again. Sigh. It's cheesecake time again. No wonder I'm a big 'un.
Bye y'all, susil
