Susil

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susil
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Susil
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News From Mississippi

Health & Fitness > Crank
 

Crank

Okay, so I'm a gripe-y old butthead, and today I got gripe-y again. This is the thing. I go to physical therapy at our county hospital. The Nurse Practioner had faxed the treatment order to the Physical Therapist. So the first day I was there she and her assistant did their thing--put hot moist heat to shoulder, ultrasound, massage, etc.
Neither introduced themselves. Am I old fashioned? They knew my name--I didn't know theirs. I found out the assistant's name, and the last name of the PT. Today I asked the PT what was her name and she told me. Sheer professionalism should have made introducing themselves to a new client routine.
And I think they should say, "we're going to try these treatments to help preserve and improve function." That would have made me feel a lot better.
I had asked the PT to please warm up the ultrasound gel--they take off the hot packs, (inexpertly applied), and then put that cold gel on. Today she had warmed the gel--big difference, much better! I said they needed a recliner  in their therapy room, so someone like me with hot packs to upper back could lie back on them, with head raised a bit. PT said "the hospital is not going to buy us a recliner." They should.
But next appointment, I'm gonna suggest how about an old hospital bed, one even with a crank to roll up the head but still allow the client to lie back on the hot packs. I bet they've got one stored around somewhere. Oh yes, a crank is what they need.
Bye y'all, susil



posted on June 19, 2008 3:30 PM ()

Comments:

Good manners and proper communication are becoming extinct I'm afraid.
comment by shesaidwhat on June 20, 2008 7:28 AM ()
Good for you — we all should be assertive patients. Positively advocate for what you want and need! And don't hesitate to go right on up the chain of command and control. Right on, sister!
comment by marta on June 19, 2008 3:56 PM ()
I'm not sure why but customer service these days sucks. Our office drills it into us about customer service, if I treated people the way some folks treat me I'd be out of a job.
comment by elfie33 on June 19, 2008 3:54 PM ()
Do you feel like you are climbing a mountain without poles?
Maybe your suggestions should go higher up the ladder. If they
are dispensing therapy, it should work. xx, T.
comment by tealstar on June 19, 2008 3:40 PM ()

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