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THE GIST
- A
company called eXaudios has developed software that detects emotions
during a phone call. - The
program is currently used by companies to assist customer service
agents. - The
versatile software could even soon diagnose Parkinson's disease,
schizophrenia and even cancer.
Unlike other similar
software, Magnify analyzes a phone call in real time, and provides
emotional feedback to the user.
iStockphoto
Less than two minutes into a
cell phone conversation, a new computer program can predict a broken
heart -- literally and figuratively. An Israeli company called eXaudios has developed a computer program,
known as Magnify, that decodes the human voice to identify a person's
emotional state. Some companies in the United States already use the
system in their call centers. eXaudios is even testing the software's
use in diagnosing medical conditions like autism, schizophrenia, heart
disease and even prostate cancer. "When agents talk with customers over the phone, they usually focus
on content and not intonation, unless the customer is screaming," said
Yoram Levanon, President and CEO of eXaudios, which recently won a $1
million prize at the Demo 2010 conference. "If a customer is screaming,
you don't need the software. But if we can identify the other emotions
of a customer, we can save customers and companies money."
- By Eric Bland
Wed May 5, 2010
Related Links:
- A
Cell Phone with PC Smarts - Tap
Your Skin to Dial Your Phone - HowStuffWorks.com:
Cell Phones - Planet
Green: 5 Ways to Donate Your Old Cell Phone to Charity
A prototype 125-foot Bullet Airship is shown in flight. The larger, 235-foot airship, called
the Bullet 580 is due to be inflated later this month.
E-Green Technologies
THE GIST
- A
new giant airship can fly instruments to high altitudes and remote
locations. - The
Bullet 580 can move heavy equipment to a remote location, or serve as
an eye-in-the-sky. - It
is expected to be inflated for the first time later this month.
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