December 4, 2008

Dear Ms. Chipmunk(I changed the last name obviously :P),

Thank you for contacting Nestlé® Coffee-mate® Non-Dairy Creamer regarding our new packaging. We appreciate your feedback.

The lid was modified slightly when we added the new pull-ring feature. We are realizing the lid is difficult to open for some consumers and we are in the process of resolving the issue. We appreciate your patience and would like to assure you that we have reported your comments to our Marketing department. We are committed to providing you with products that live up to your high standards for taste, quality, nutrition and enjoyment - in short, "the very best."

Thank you for your interest in our products.

Sincerely,
Beverly Watson
Consumer Response Representative
Ref #:16350344



















For all of you that didn't see the e-mail I sent them here it is:
I would like to start by saying you guys make some awesome creamer...do you know what's even more awesome? Being able to open the lid to get to the creamer. You have recently added a new lid and replaced the foil on the lid with plastic. I absolutely love the foil replacement, the new lid, not so great. Shuffling into the kitchen in the morning I do not wish to have a three minute wrestling match with my creamer lid. If you would just put the lip of the lid back on it would be grand. Thanks so much-your very annoyed but loyal customers.